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FAQS

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FAQs: FAQs

HOW DO I KNOW WHAT INTERNET SERVICE IS RIGHT FOR ME?

Depending on your area, your coverage and your lines available to your business or residency. That would give us a better idea of where to start, with what's available to you.

 

From there we can ascertain whether Fibre is your first option. If not, we can deliberate, depending on the network availability whether Fixed-LTE or 5G is your next best bet.

The size of your business or abode would also detail the requirements needed for the complete installation. To complete the task of deciding which internet solution is right for you.

WHAT PAYMENTS DO WE ACCEPT?

Which payment method works best for you? We accept, upon delivery, all credit, debit and cheques cards from any bank.


We also accept electronic fund transfers, or bank EFT's. Cash is also an acceptable form of payment.

Our payment procedure is stated on your invoice and is due on the day or once confirmed that you are happy with the services.

To ensure your payments are easily monitored please include your invoice reference number as your bank reference, to ensure we can quickly pick it up on our system for your piece of mind.

WHERE DO WE SOURCE OUR REPLACEMENT PARTS?

We source different parts from the most reliable and cost effective suppliers. Depending on the situation, we could opt for the quicker delivery, or the better price. 


However, thanks to over-night couriers and on-time deliveries. We choose accredited suppliers all over South Africa.


To get the best prices, we a select few quality suppliers whose parts and service are what we need for you to have your machine back in no time at all.

Should we find it difficult to source, we will certainly let you know and give you other options should there be any available.

HOW LONG DOES YOUR REPAIR SERVICE TAKE?

We try our best to ensure the quickest turnaround time for your repair. 

Depending on the availability of your required parts and whether we must order them in, depends on how fast we can repair and return your machine to you.

A simple answer is not viable information but anything from 24 to 72 hours, if parts are already available. 

Otherwise anything from 3 to 5 working days if parts need to be sourced and shipping times may vary.

CAN YOU BUY NEW TECH FROM US?

Absolutely! We are extremely competitive and reasonable with our prices. We also have the top brands at the best prices available to you. With the quickest turnaround. 

Purchasing a new machine through us guarantees the best possible outcome.

Quality technology driven by a passion for IT.

WHICH INTERNET SERVICES DO WE SUPPLY?

Since each person has a specific need. We have many options available to suit your pocket, your accommodation, your service availability and your preferred networking requirements.

One of the more popular, if not the most efficient, internet services which is new to Plettenberg Bay, is Fibre.

We offer a free quote and site evaluation for each project, free.

 

Contact us for your free assessment to see if you qualify for Fibre.

Otherwise we have 5G and Fixed-LTE packages based on your desired financial requirements.

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